AVERAPETS TERMS OF SERVICE

Last updated: July 29, 2026

These Terms of Service govern the use of Averapets’ website, services, content, and product purchases. Averapets is operated by Avera International Indonesia.

By accessing the services or placing an order, the customer confirms that they have read and agreed to these Terms of Service.

1. BUSINESS INFORMATION

Store name: Averapets
Operator: Avera International Indonesia
Address: Villa Noah 2 No. 1, Jl. Ampera Raya No. 1002, South Jakarta, Indonesia
Email: hello@avera.id
WhatsApp: 0821-1446-6445

2. USER ELIGIBILITY

Customers must be at least 18 years old or have the permission and supervision of a parent or legal guardian.

Customers are responsible for providing accurate ordering, payment, and shipping information and for using the services lawfully and in good faith.

3. PRODUCTS AND INFORMATION

Avera makes reasonable efforts to display product names, benefits, ingredients, weights, images, prices, and other information accurately.

Colors, shapes, sizes, packaging designs, and visual appearances may vary slightly because of lighting, device displays, manufacturer packaging updates, or batch differences.

A manufacturer packaging update does not necessarily indicate a change to the product itself.

When there is a material difference affecting the ingredients, weight, function, or safety of a product, Avera will follow the latest official product information available.

4. PET HEALTH INFORMATION

Product information and Avera content are provided for general educational and informational purposes only.

They are not a substitute for veterinary examination, diagnosis, advice, or treatment.

Product suitability and results may vary depending on the animal’s age, breed, body weight, health condition, allergies, diet, and other individual factors.

Customers must not discontinue medication or veterinary treatment without consulting a veterinarian.

When a pet develops serious symptoms, an unusual reaction, or a worsening condition, discontinue use when appropriate and contact a veterinarian promptly.

5. PRICES AND PAYMENT

The applicable price is the price displayed during checkout, including taxes when expressly stated.

Shipping fees, service fees, and promotional discounts will be shown separately when applicable.

When there is an obvious pricing error caused by a technical issue, data-entry error, or system malfunction, Avera may contact the customer to:

• Continue the order at the correct price; or
• Cancel the order and refund any payment already received

6. STOCK AND ORDER ACCEPTANCE

All orders are subject to stock availability and payment verification.

A payment confirmation or automated order confirmation does not always mean that the order has been finally accepted.

Avera may cancel all or part of an order when:

• The product is unavailable
• There is a pricing or product-information error
• Payment cannot be verified
• The transaction appears fraudulent or suspicious
• The delivery address cannot be serviced
• The customer has breached these Terms of Service
• Circumstances outside Avera’s reasonable control prevent fulfillment

Payments received for orders cancelled by Avera will be refunded through an appropriate payment method.

7. PROMOTIONS AND VOUCHERS

Promotions, vouchers, gifts, bundles, free-shipping offers, and discounts:

• Apply only during the stated period and while allocated stock or quota remains available
• Cannot be exchanged for cash
• May not be combined with other promotions
• May require a minimum purchase or apply only to selected products
• May be limited to one use per account, customer, address, or transaction
• Are subject to marketplace terms when issued through a marketplace

Avera may cancel promotional benefits when it identifies abuse, transaction manipulation, duplicate accounts, or other unusual activity.

8. RESELLER PURCHASES

Purchases for resale purposes are permitted subject to stock availability and the applicable reseller-program terms.

Reseller pricing, minimum purchase requirements, sales territories, brand use, promotional materials, and other obligations may be governed by a separate agreement.

Avera may limit purchase quantities to preserve stock availability, prevent promotional abuse, or comply with distributor and brand-owner requirements.

9. SHIPPING, RETURNS, AND REFUNDS

All orders are subject to Avera’s Shipping Policy and Return and Refund Policy.

Complaints, return requests, and refund requests must be submitted to hello@avera.id within 2 × 24 hours after the product is received.

Customers must provide a complete, unedited unboxing video beginning while the shipping package is still sealed.

Transactions made through Shopee or TikTok Shop are also subject to the marketplace’s procedures, deadlines, and decisions.

10. INTELLECTUAL PROPERTY

The Averapets name, Avera name, logos, designs, photographs, videos, illustrations, text, product descriptions, educational materials, and visual assets are owned by Avera or its licensors and are protected by intellectual-property laws.

Content may not be copied, sold, modified, distributed, or used commercially without written permission, except for materials specifically provided to affiliates or resellers in accordance with the applicable usage guidelines.

11. CUSTOMER REVIEWS AND USER-GENERATED CONTENT

Customers are responsible for any reviews, photographs, videos, comments, and other content they publish.

Content must be honest, lawful, non-infringing, and must not contain false information, defamation, hate speech, or inappropriate material.

By publicly tagging or mentioning @averapets, the customer grants Avera a non-exclusive permission to repost or share that content through Avera’s official channels, with credit where reasonably possible.

Customers may request removal of reposted content by contacting hello@avera.id. The request will be reviewed within a reasonable period.

12. PROHIBITED USE

Users must not:

• Conduct fraudulent or fake transactions
• Abuse vouchers or promotions
• Use another person’s identity or payment method without authorization
• Interfere with the security of the website or systems
• Collect data automatically without permission
• Distribute Avera content unlawfully
• Use the services in a way that harms Avera, other customers, or third parties

13. THIRD-PARTY SERVICES

Payments, shipping, and marketplace transactions may involve banks, payment providers, couriers, Shopee, TikTok Shop, or other third parties.

The use of third-party services is subject to their own terms and policies.

Avera will assist with issues related to an order but does not control all third-party systems, operations, or decisions.

14. LIMITATION OF LIABILITY

To the extent permitted by law, Avera is not responsible for losses caused by:

• Use of a product contrary to its instructions
• Improper product storage
• Incorrect or incomplete address information
• A pet’s individual health condition or reaction that is not caused by a product defect
• Third-party disruption or delay outside Avera’s control
• Force majeure, natural disaster, network disruption, government action, or another event outside Avera’s reasonable control

Nothing in these Terms limits Avera’s liability or consumer rights that cannot legally be excluded under Indonesian law.

15. DISPUTE RESOLUTION

In the event of a dispute, the customer and Avera agree to first attempt resolution through Avera Customer Service.

For marketplace orders, the customer must use the marketplace’s official dispute or assistance process when relevant.

When no settlement can be reached, the parties may pursue mediation, the Indonesian Consumer Dispute Settlement Agency, another authorized dispute-resolution body, or the Indonesian courts in accordance with applicable law.

16. CHANGES TO THESE TERMS

Avera may update these Terms of Service to reflect changes in operations, services, or applicable regulations.

The latest version will be published through Avera’s official channels together with the updated date.

Unless otherwise required by law, changes will apply to transactions made after the updated version has been published.

17. CONTACT INFORMATION

Email: hello@avera.id
WhatsApp: 0821-1446-6445
Customer Service hours: Monday–Friday, 9:00 AM–5:00 PM WIB, excluding Indonesian public holidays.