SECTION 1: BRAND DNA & STORE OPERATIONS (1-20)
What is Avera?
Avera is the official destination for premium pet products, bringing global quality standards for the nutrition and care of your beloved pets.
What does "Singapore Quality Standard" mean?
It means all our products undergo strict curation and quality control following Singapore's rigorous standards, ensuring 100% authenticity and safety.
What do "Made in the eye of pet" and "Pet Approved" mean?
We only sell products formulated based on your pet's biological needs, not just human trends. Our food is guaranteed safe, healthy, and naturally loved by pets.
Does Avera provide specific products for Kittens/Puppies or Seniors?
We focus on essential All Life Stages nutrition. Pure nutrition and whole biology support all life stages of your pet without needing separate formulas.
Are all Avera products safe for long-term use?
Extremely safe, as our formulas are free from artificial preservatives and cheap fillers that burden your pet's organ system.
When will my order be shipped?
Orders paid before 2:00 PM WIB (Monday–Friday) are shipped on the same day.
Do you deliver on weekends?
No. Orders placed on Saturday, Sunday, or National Holidays will be processed on the next business day.
Do you support Instant/Same-Day delivery?
Yes. The cut-off time for Instant checkout is 3:00 PM WIB, and Same-Day is 2:00 PM WIB.
What is Avera's packaging standard?
Very secure, using thick packaging, sturdy boxes, or bubble wrap depending on product fragility. Extra bubble wrap is also available in our shop.
Can I cancel my order or change variants via chat?
Cancellations can be made via the app before the shipping label is printed. We cannot change variants via chat; please cancel and reorder so warehouse inventory stays synced.
What are the requirements if items are missing or damaged?
You must attach a full, uninterrupted Unboxing Video from the sealed package to the exposed product, with no cuts or edits.
Why is an unboxing video strictly required?
This video is mandatory for our internal warehouse investigation and for courier insurance claims.
Can I return a product if my pet doesn't like the taste?
We apologize, but we do not accept returns based on individual pet taste preferences, as they vary widely.
What is the Refund procedure?
Refunds are processed automatically by the system once we approve the claim request on the platform.
Is there a minimum purchase amount?
No minimum purchase required. Even a single item will be processed and packed with our premium standard.
Is Cash on Delivery (COD) available?
Yes, as long as your shipping address is covered by the courier's COD service.
How do I track my order?
You can track real-time shipping status in the "My Orders" section of the app.
Does Avera support Dropshipping?
Currently we focus on Direct-to-Customer service. For B2B or Pet Shop wholesale inquiries, please contact our Customer Service.
How can I get discounts or promos?
Click "FOLLOW" on our store for Special Discount Vouchers, and look out for our Payday (25th) or Double-Digit date sales.
I'm a Pawrent/Creator, can I join the Avera Affiliate program?
Absolutely! Find Avera products in your Affiliate Center and click "Request Sample" for our team to review.
SECTION 2: PAWRENT EDUCATION & PRICE OBJECTION HANDLING (21-40)
Why are Avera products priced higher than standard market brands?
Because you are paying for real quality ingredients (whole meat, no fillers) and cutting-edge technology. Preventive care is far cheaper than vet bills caused by poor nutrition.
Why do I need first-aid supplements (Kefir/Silver) if my pet is healthy?
Just like humans, we can't control what bacteria pets lick or touch outside our sight. Keeping first-aid supplies ready prevents panic during sudden diarrhea or injury.
Wouldn't it be better to save the money for vet visits when they get sick?
Vet treatments (Curative) cause stress and cost millions. Our supplements are Preventive steps that save significantly more money.
I feel like my pet doesn't really need premium products yet.
Waiting until they look like they "need" it means waiting until they fall sick. 70% of a pet's immunity resides in the gut—protect it now.
They don't need expensive food; they eat regular kibble just fine.
The question isn't whether they will eat it, but whether nutrients are absorbed. Cheap kibble often relies on heavy carbohydrates that burden the gut and shorten lifespan.
I don't think pet digestion is a pawrent's responsibility.
Digestion is the core of health. Foul stool odor, hair loss, and behavioral aggression almost always stem from inflamed intestines.
My pet is addicted to cheap food, and switching to premium causes diarrhea.
This proves their intestinal wall has thinned from old food. Strengthen their gut first with Kefir 118; then transitioning to premium food won't trigger diarrhea.
My pet is an orange cat / domestic dog, do they really need Singapore-standard nutrition?
Their body and genetics are carnivores that need real meat. Domestic pets deserve the very best nutrition just like any breed.
Why is the Kefir 118 sachet small but priced higher?
You're not buying "powder volume", but patented Japanese enzymatic technology. 1 sachet contains quality equivalent to multiple separate probiotics/enzymes, highly cost-effective for a full month (for pets under 20 kg).
What are the signs of digestive issues in pets?
Bad breath, foul-smelling stool, frequent constipation (hard round pellets), unprovoked vomiting, and excessive tear stains.
My pet's stool is small and hard, isn't that good and easier to clean?
No. That is an early sign of constipation due to a lack of intestinal flora and enzymes. Your pet needs Kefir 118.
Why do pets in tropical climates often suffer from digestive problems?
Hot and humid climates accelerate the growth of harmful bacteria and parasites in environments pets easily lick.
My pet is under 1 year old, a picky eater, and underweight.
Give them Double Action: Kefir 118 to trigger digestive enzymes, and Loveabowl as a pure meat topper to boost appetite.
Is it safe to stop vet prescribed medications to try Avera products?
DO NOT stop vet prescribed medication. Our supplements complement treatments. Allow at least a 2-hour gap after administering heavy medication or antibiotics.
Once my pet's stool improves, can I stop giving Kefir?
Yes, but we strongly recommend giving it occasionally (e.g., once every 3 days) as maintenance to keep gut flora strong.
My pet suddenly vomits often, what is the solution?
Frequent vomiting (without other illness) is usually a stomach enzyme issue. Giving Kefir 118 is proven to naturally stop this habit.
My pet eats their own stool (Coprophagia)!
This often happens because nutrients aren't being fully absorbed. Kefir 118 maximizes nutrient absorption, eliminating the urge to eat stool.
My pet sneezes often, how do probiotics help?
Research shows Kefir 118 probiotics increase NK Cells and Macrophages in the bloodstream, which actively kill flu and allergy-causing pathogens.
Is a gradual transition important when changing food?
Extremely important (over 7–10 days). Using Kefir 118 during transition is highly recommended to prevent gut stress and diarrhea.
What is the recovery guarantee percentage with Avera?
Every pet's body is unique. However, based on scientific research and hundreds of customer reviews, our product efficacy rate exceeds 95%.
SECTION 3: LOVEABOWL FREEZE-A-BOWL (41-60)
What is Loveabowl Freeze-a-Bowl?
A premium raw freeze-dried food featuring a 90% pure meat/seafood and 10% superfood ratio (Prey-Style Ratio).
What is Freeze-Dried technology?
Cold drying under vacuum pressure that locks in nutrients, enzymes, and raw meat proteins without high-heat cooking.
Is this product 100% boneless?
Yes, 100%! We intentionally avoid bone fragments to prevent choking hazards or internal organ injuries.
Where does the calcium come from then?
Bone calcium is replaced by premium natural sources: ocean kelp and New Zealand Green-Lipped Mussel.
Why are there no artificial (synthetic) vitamins?
Loveabowl uses natural vitamins derived directly from meat organs, which are 100% easier to absorb without risk of hypervitaminosis toxicity.
Is it grain-free?
Yes. It is grain-free, containing no wheat, corn, soy, or cheap plant fillers.
Can it be fed as a main meal?
Absolutely. It provides Complete & Balanced daily nutrition.
How do I feed this to a picky eater?
Crumble 1–2 pieces of Loveabowl as a topper over wet/dry kibble to stimulate appetite with pure meat aroma.
Does it need to be rehydrated with water?
It can be eaten dry. However, rehydrating with warm water or pure goat milk is highly recommended for senior pets or those with dental issues.
Is it suitable for senior dogs/cats?
Very suitable because it is easy to digest and rich in anti-inflammatory joint care properties from New Zealand Green-Lipped Mussel.
How long does the product last after opening?
The zip-lock bag keeps it fresh for up to 4–6 weeks if stored in a cool, dry place.
Once rehydrated with water, how long does it last?
Refrigerate immediately and consume within 24 hours.
Is Loveabowl safe from harmful bacteria (Salmonella/E. Coli)?
Extremely safe. Vacuum freeze-dried technology drastically reduces moisture levels, halting bacterial life cycles.
Why doesn't Loveabowl cause obesity?
Because it contains no excess carbs. Its high protein formula is designed to build lean muscle.
What is the function of Kelp in this product?
Besides being a natural calcium source, Kelp supplies organic Iodine to regulate thyroid metabolism.
What protein variants are available?
We offer delicious blends: Mackerel/Beef/Hoki, Lamb/Mackerel, and Chicken/Mackerel (with formulas crafted specifically for Cats & Dogs).
Where do the ingredients come from?
100% artisan-cut meats and wild-caught seafood sourced directly from New Zealand's pristine ecosystem.
Is it suitable for pets recovering from spay/neutering or surgery?
Its dense nutrition is perfect for post-surgery recovery feeding.
Does this food cause smelly stool?
No. High-absorption food without fillers actually reduces stool volume and odor.
Why is Loveabowl superior to other freeze-dried brands?
Because we excel in 3 areas: Boneless (Anti-choking), 100% Real Food Vitamins (no synthetic labs), and zero By-Products.
SECTION 4: NURTUREPRO NANO COLLOIDAL SILVER SPRAY (61-80)
What is Nano Colloidal Silver?
A miracle first-aid spray containing 99.99% pure nano-grade silver particles in purified water.
How is it different from other silver sprays?
We feature the highest concentration (120 ppm, 12x stronger) and smallest particle size (3–10 nm) to eliminate bacteria at the cellular level.
Why use Amber Glass bottles?
Dark amber glass blocks 99% of UV rays that degrade nano particles. Silver spray in plastic bottles easily loses efficacy.
Does this spray sting?
Not at all. It is fragrance-free, dye-free, and alcohol-free. Your pet won't squirm when sprayed.
Is it safe if my pet licks the sprayed area?
100% safe as it is hypoallergenic and purely natural first-aid.
When should I use this spray?
For scratches, surgical wounds, soothing hot spots, fungal infections (ringworm), red irritations, and smelly ears.
My pet scratches until bleeding, what is the solution?
Spray 2–3 times daily on the wound. Silver Spray stops bacteria and relieves itching to break the scratching cycle.
How fast do wounds/hot spots improve?
In general, inflammation decreases significantly within 7–10 days.
Does this spray cure fungal infections/ringworm?
Yes, nano silver has anti-fungal properties that actively halt fungal growth on skin.
Can it treat bald spots caused by scratching?
Once skin inflammation subsides, hair follicles recover and fur typically starts growing back by the second week of regular use.
Is it effective for treating Scabies?
The spray quickly heals and dries wounds caused by scabies scratching, though severe cases may still require a vet check for mites.
Can it treat severe flaky skin / dandruff?
Yes. Silver Spray calms sub-dermal inflammation so skin stops flaking excessively.
My pet's ears always smell after grooming. Can this help?
Spray onto a cotton pad and gently wipe inside the ear. Foul odors from yeast or ear mites will neutralize in a few days.
Can it be sprayed near irritated eyes?
Spray onto a sterile cotton pad and gently wipe ONLY around the outer fur and eyelid margins.
Can it be used to clean the mouth/teeth area?
Yes, spray onto your pet's toothbrush to kill plaque-causing bacteria and bad breath.
I take my dog to the Dog Park, should I bring this spray?
Essential! Spray on paws or wipe mouth areas after playtime to eliminate invisible bacteria from grass.
Can it be used on pets other than cats and dogs?
Very versatile. Suitable for rabbits, birds, fish, and other small mammals.
Can it be used alongside prescription ointments?
We recommend staggering application times between the spray and prescription meds for maximum effectiveness.
How long does one 60 ml bottle last?
With its fine mist nozzle, one bottle is very economical and yields hundreds of sprays.
Are there any side effects from long-term use?
None for topical use. It will not cause skin discoloration (Argyria) when used as directed.
SECTION 5: NURTUREPRO KEFIR 118 (81-100)
What is Kefir 118?
A revolutionary digestive supplement Made in Japan, capturing the natural goodness of Caucasus Mountain Kefir in a premium freeze-dried powder format.
What is its main advantage over ordinary probiotics?
Kefir 118 contains 4 complete elements missing in other brands: 4 Live Probiotics, 3 Yeasts, 111 Plant Enzymes, and bioactive nutrients.
What is the function of the 111 Plant Enzymes?
They break down carbohydrates, fats, and food proteins into micro-particles for maximum absorption, leaving minimal waste.
Why are Yeasts important for a pet's gut?
Yeasts specifically attack and inhibit harmful pathogens, making your pet's gut immune to tropical infection attacks.
Probiotic bacteria often die in stomach acid, what about Kefir?
The Lactobacillus in our Kefir is clinically tested in Japan to survive harsh stomach acid and arrive alive in the intestines.
My pet is a picky eater, does this taste bitter?
Amazingly, once mixed into water or wet food, this supplement is 100% Tasteless & Odourless.
My pet has acute diarrhea, can Kefir 118 help?
Mix half a sachet with a little water. Customers report liquid stool solidifying overnight (in under 24 hours).
What is the daily dosage?
Cats/Dogs under 20 kg: 1/2 sachet daily. Dogs over 20 kg: 1 full sachet daily.
Is it safe for pets with milk/lactose allergies (Lactose Intolerant)?
100% safe. The kefir fermentation process breaks down lactose completely, preventing dairy stomach upset.
Does it need to be kept in the refrigerator?
No need. That's the convenience of Kefir 118 powder; simply store at room temperature.
Is it effective for gut recovery after taking antibiotics?
Very effective. Antibiotics wipe out all gut bacteria (good & bad). Kefir replenishes the lost protective flora.
How do I give it to my pet?
Simply tear the sachet and sprinkle over wet food, kibble, treats, or drinking water. No measuring spoon required.
Why is my pet's stool slightly soft after 3 days on Kefir?
This is a normal detox process. Stool will firm up into a solid "Good Log" by day 6.
Is it safe for pregnant or nursing pets?
Highly recommended to ensure optimal calorie and nutrient absorption during demanding periods.
How quickly are systemic benefits seen (coat quality, strong immunity)?
Digestive improvement occurs within days. Coat, skin, and tear stain improvements show in weeks 2 to 4.
Are there any addictive effects?
None. It is a natural nutritional supplement, like eating fruits and vegetables, with zero chemical dependency.
How should I store the unused half of a sachet?
Fold the sachet, clip/tape it shut, or place it inside an airtight container at room temperature.
Is it safe for Kittens/Puppies starting solid food?
Highly recommended to build their first immune wall in their developing gut system.
What is the difference between Yakult and Kefir 118?
Yakult is formulated for humans (1 bacterial strain + high sugar). Kefir 118 is designed for carnivore digestion (4 bacteria + yeasts + enzymes) with zero sugar.
Why should I invest in a supplement pack?
Because at half a sachet a day, 2 sachets can safeguard your pet during sudden emergencies before reaching a vet. It is the most economical and smartest choice.
Still have a question?
Contact our Care team with any other question or feedback you have
